Privacy Policy

Effective Date: January 1, 2026

BiohazardHelp.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our website at biohazardhelp.com (the "Site").

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Submit a Cleanup Concierge request: Name, email address, city and state, service type, and optional situation description.
  • Download a free resource: Email address and the resource you requested.

Information Collected Automatically

When you visit our Site, we automatically collect certain technical information, including:

  • IP address (anonymized for analytics)
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring URL
  • Device type and operating system

We collect this information through cookies and similar tracking technologies, as described in Section 4 below.

2. How We Use Your Information

We use the information we collect to:

  • Match you with verified biohazard cleanup professionals in your area
  • Send you the free resource you requested
  • Send occasional follow-up emails related to your request or the resource topic
  • Improve our Site and directory listings
  • Analyze site usage and traffic patterns
  • Comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for unrelated marketing without your explicit consent.

3. How We Share Your Information

With Cleanup Professionals

When you submit a Cleanup Concierge request, we share your name, email, city, and service type with verified cleanup professionals in your area so they can contact you with a quote or assessment. You consent to this contact by submitting the form.

With Service Providers

We use the following third-party services to operate our Site:

  • Brevo (formerly Sendinblue): Email delivery and contact management. Your email address may be stored in Brevo's systems. See Brevo's Privacy Policy.
  • Cloudflare: Website hosting and security. Cloudflare processes traffic to our site. See Cloudflare's Privacy Policy.
  • Google Analytics: Website traffic analytics (analytics data only, no personal identifiers).

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of BiohazardHelp.com, our users, or the public.

4. Cookies and Tracking

We use cookies and similar technologies for analytics purposes only. Specifically:

  • Analytics cookies: Used to understand how visitors use our site (e.g., Google Analytics with IP anonymization enabled). These cookies do not identify you personally.
  • Functional cookies: Used to remember your preferences (e.g., form state). These are session cookies that expire when you close your browser.

We do not use advertising cookies or third-party tracking pixels for ad targeting purposes.

You can disable cookies in your browser settings. Disabling analytics cookies will not affect your ability to use the Site.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy:

  • Concierge request data: retained for 12 months after your request, then deleted.
  • Email subscriber data: retained until you unsubscribe, then deleted within 30 days.
  • Analytics data: retained per Google Analytics default settings (14 months).

6. Your Rights

All Users

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate personal information
  • Delete your personal information
  • Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send

California Residents (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of personal information
  • Opt out of the sale of personal information (we do not sell personal information)
  • Non-discrimination for exercising these rights

EU/UK Residents (GDPR)

If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with a supervisory authority.

Our legal basis for processing your data is your consent (when you submit a form) and our legitimate interest in operating the directory.

7. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new effective date. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

BiohazardHelp.com
Email: [email protected]